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Role: Azure Devops Billing Support Location: San Jose, Costa Rica (Hybrid) Type of Hire: Full Time Job Responsibilities: Highly motivated with a mature and positive attitude A passion for working with...
- Install, upgrade, support, and troubleshoot, Windows 10, other OS and Microsoft Office 365, and any other authorized/standard desktop applications
- Install, upgrade, support, and troubleshoot for printers, computer hardware, and another authorized peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment
- Performs remedial repairs on computers, laptops, printers, and any other authorized peripheral equipment
- Customize desktop hardware to meet user specifications and site standards
- Performs work in compliance with specified warranty requirements
- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels
- On-site support and support for Remote sites and work-from-home computing
- Diagnosing, verifying, recording, and reporting downtime and providing immediate notification for all incidents
- Emergency recovery maintenance for Desktops
- Diagnosing & troubleshooting virus problems that can be fixed using an antivirus tool deployed
- Re-installation of the anti-virus packages corrupted or deleted by the users
- Day-to-day troubleshooting activities
- Asset lifecycle management, asset tracking, and end-of-life services.
- Perform asset management activities to ensure hardware is properly assigned to the end users and tracked/updated in the Inventory Management System
- Incident, Problem, and Change Management within the EUC environment.
- Setup, configuration, and testing of standard equipment for new hires
- Preparing and shipping equipment to be sent to new hires or as needed for support of work-from-home colleagues.
- Technology reclaims process. Reclaiming equipment from separated colleagues. This includes shipping materials and prepaid shipping labels to separated colleagues to facilitate the return of company equipment.
- Ability to Evaluate and test new technology for feasibility and implementation within the EUC Environment
- Provide technical assistance and training to end users on computer operating systems and standard applications.
- Provide “Day One” focused support and assistance for new hire colleagues,
- Provide Smart-Hands support to perform basic technology management tasks that require on-site presence under instruction from such other support groups. IMACDs, Equipment changes, reboots, and power cycles.
- Provide Smart-Hands support to Local servers, BIOS Updates, Local storage appliances, and Network devices (Ethernet switches, Wireless Access Points)
- Parts replacement for existing servers resulting out of hardware failure.
- Project execution/implementation such as Desktop PC or Laptop Refresh or similar as requested.
Role: Desktop Support Engineer Location: San Juan Job Description: The Desktop Support Administrator’s role is to provide a single point of contact for end users to receive support and maintenan...
Role: Data Build Tool (DBT) Developer
Location: Mexico (Remote)
Type of Hire: FULL TIME
Required Skills:
- Experience in designing and developing data integration solutions using Data Build Tool (DBT) & Azure Data Factory (ADF) ETL tools.
- Should have experience on Snowflake
- Hands on experience in DBT Metric Model
- Hands on experience in the implementation of cloud data warehouses using Snowflake.
- Hands on experience in implementing data migration, data processing, automating, orchestration using Azure cloud services.
- Experience in working with complex SQL Functions & Transformation of data on large data sets.
- Good to have Experience in building CI/CD pipelines, DevOps, Agile Methodology
- Good to have knowledge in Healthcare Domain Should have excellent communication and interpersonal skills.
Role: Data Build Tool (DBT) Developer Location: Mexico (Remote) Type of Hire: FULL TIME Required Skills: Experience in designing and developing data integration solutions using Data Build Tool (DBT) &...
Role: SAP S4-Hana Migration Consultant
Location: Mexico (Remote)
Required Skills:
- Seeking a SAP Basis and HANA Administrator for an S4 HANA migration project.
- Responsible for migrating multiple SAP systems and ensuring seamless cross-integration with other environments.
- Expertise in handling large infrastructure and planning for various milestones required for the project.
- Proficient in SAP Basis administration, particularly in HANA environments.
- Experience in coordinating and executing complex migration projects, ensuring minimal downtime and data integrity.
- Skilled in performing system assessments, data migration planning, and execution.
- Collaborate with cross-functional teams to address integration challenges and ensure project success.
- Implement best practices for performance optimization, security, and system stability during migration.
- Conduct thorough testing and validation of migrated systems to ensure functionality and reliability.
- Excellent communication and project management skills required for effective coordination and stakeholder engagement.
Role: SAP S4-Hana Migration Consultant Location: Mexico (Remote) Required Skills: – Seeking a SAP Basis and HANA Administrator for an S4 HANA migration project. – Responsible for migrating...
Role: SAP HANA Sidecar Product Manager
Location: Mexico (Remote)
SAP HANA Finance Product Manager:
As a Product Manager Finance, you are expected to work with SAP Finance business requirements in SAP S4HANA to provide Reporting Requirements to the Engineering Teams.
Reporting Requirements will be delivered in SAP Hana Sidecar.
You will be responsible for creating business use cases for validation of Hana Analytics based Reports and Dashboards.
Skills and Experience should include SAP FICA, SAP SD, and SAP S4-HANA.
Experience in handling SAP Finance, Treasury, FSCM would be an added advantage.
Hands on experience in writing SQL Queries for data validations and reports validations is a must.
Experience in working with JIRA, Confluence/Altassian Wiki pages, writing Functional Product Requirement Documents, Test Scenrios, Basic Pwoer BI or Tableaue Reports will be an added advantange.
Role: SAP HANA Sidecar Product Manager Location: Mexico (Remote) SAP HANA Finance Product Manager: As a Product Manager Finance, you are expected to work with SAP Finance business requirements in SAP ...
Role: Magento Technical Lead Location: Mexico, Brazil, Argentina (Remote)
Requirements:
- Proven experience as a Magento Tech Lead and development with a strong focus on e-commerce solutions.
- In-depth knowledge of Magento architecture, best practices, and customization techniques.
- Hands-on experience with Mirakl marketplace integration and understanding of Mirakl APIs.
- Proficient in PHP, MySQL, HTML, CSS, and JavaScript/jQuery.
- Experience with version control systems (Git), build tools, and deployment pipelines.
- Strong understanding of web standards, performance optimization, and security best practices.
- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
- Problem-solving mindset and ability to troubleshoot complex technical issues.
- Magento certification(s) and Mirakl certification(s) would be a plus.
Role: Magento Technical Lead Location: Mexico, Brazil, Argentina (Remote) Requirements: Proven experience as a Magento Tech Lead and development with a strong focus on e-commerce solutions. In-depth...
Role: C++ Developer Location: Mexico, Brazil, Argentina (Remote)
Essentials:
- 10+ years of development experience in C++/Linux.
- Expert Knowledge of C++ development in a Linux environment.
- Very good knowledge of Object-Oriented Programming and Design Patterns.
- Very good knowledge of Perl and Unix shell scripting.
- Low-latency application development experience – Highly desired.
- Experience developing cache solutions – Highly desired
- Significant NoSQL experience – Highly desired.
- Operations experience – Desired.
Technical skills: C++, Boost, Couchbase, Linux, Perl, Python, XML/JSON, Google test framework, MQ Series, GCP, Google Pubsub
Role: C++ Developer Location: Mexico, Brazil, Argentina (Remote) Essentials: 10+ years of development experience in C++/Linux. Expert Knowledge of C++ development in a Linux environment. Very g...
Role : SFDC Ops Engineer
Location : Mexico (Remote)
Job Description
Salesforce Production Support
Requirement analysis & validation
Perform application build
Perform Unit Testing
Support SIT/UAT
Deployments to SIT/UAT and production
Provide production support and fix code issues in production
Role : SFDC Ops Engineer Location : Mexico (Remote) Job Description Salesforce Production Support Requirement analysis & validation Perform application build Perform Unit Testing Support SIT/UAT D...
Role : .Net SDET
Location : Mexico (Remote)
Job Description
Must have
Strong knowledge of .Net, Selenium, Agile, DevOps, SQL
Experience in Test Automation, Test Design, Test Execution Analysis & Reporting
Strong hands-on experience in developing automation scripts for Web UI, Web Services, and APIs
Good to have
Any Cloud experience is good to have
Mandatory requirements
English 90%
Open to work from a secure location at Infosys Monterrey office every day
Role : .Net SDET Location : Mexico (Remote) Job Description Must have Strong knowledge of .Net, Selenium, Agile, DevOps, SQL Experience in Test Automation, Test Design, Test Execution Analysis & R...
Role : Manhattan production support
Location : Mexico (Remote)
Job description :
3-5 year of experience with:
Knowledge of Manhattan WMOS (2017 - 2019) (Inbound and mandatory Outbound processes)
Knowledge of Oracle SQL and SQL server (Query building)
Knowledge of ITIL (Incident Management)
Knowledge of Service Now
Ideally knowledge of SCI (IBM)
Familiar with the following technologies:
XML
JSON
POSTMAN
SAP
HTML
HTTP
API REST
C++
C
Java
Role : Manhattan production support Location : Mexico (Remote) Job description : 3-5 year of experience with: Knowledge of Manhattan WMOS (2017 – 2019) (Inbound and mandatory Outbound processes)...
Role : Sr Tech Writer
Location : Argentina (Remote)
Job description :
- We are looking for a candidate with 5 plus years of experience
Experience with Confluence, SharePoint, Teams. (2yrs refresh). Someone with prior Network experience, go/engineer – JSON. | They would be expected to help consolidate – single repo for all teams, Branches for orgs, Migrate runbook into SNOW etc
Role : Sr Tech Writer Location : Argentina (Remote) Job description : We are looking for a candidate with 5 plus years of experience Experience with Confluence, SharePoint, Teams. (2yrs refresh). So...
Role : ServiceNow ITOM Architect
Location : Mexico (Remote)
Job description :
Analyze the Enterprise technology stack
Define and document the overall technical vision for the Salesforce solution
Define the Data Elements and Derive External Keys needed to support the solution
Present proposed technology architecture structure, technology stack, behaviors, and other system aspects to the leadership team
Identify the development and implementation approach and ongoing maintenance to ensure the solution will fit the existing enterprise environment and meet the requirements of stakeholders
Role : ServiceNow ITOM Architect Location : Mexico (Remote) Job description : Analyze the Enterprise technology stack Define and document the overall technical vision for the Salesforce solution Defin...
Role : SFDC Solution Architect
Location : Mexico (Remote)
Job description :
Analyze the Enterprise technology stack
Define and document the overall technical vision for the Salesforce solution
Define the Data Elements and Derive External Keys needed to support the solution
Present proposed technology architecture structure, technology stack, behaviors, and other system aspects to the leadership team
Identify the development and implementation approach and ongoing maintenance to ensure the solution will fit the existing enterprise environment and meet the requirements of stakeholders
Role : SFDC Solution Architect Location : Mexico (Remote) Job description : Analyze the Enterprise technology stack Define and document the overall technical vision for the Salesforce solution Define ...
Title: Technical Support Engineer (Application Support)
Location: Montevideo, Uruguay (Hybrid 4 days /week)
Provides application support relating to software functionality, incident resolution and systems
configuration, through various mediums, including CRM, phone and email.
- Recognizes both basic and advanced problems, conducts research, provides resolutions and follows up
with customers as needed, escalating more complex cases to the appropriate team
- Logs and tracks calls using problem management database and maintains history records and related
problem documentation
- Meet and exceed established key metrics towards customer satisfaction and operational excellence
- Demonstrate ability to self-motivate, work in teams, be detailed oriented and be flexible within a fast[1]paced and changing environment
- Consults with programmers to explain software errors or to recommend changes to programs
- Stay current on all key support topics, including product knowledge and required technical and soft skills
- Build expertise in core product and develop module-based specialized skills
- May test software and hardware to evaluate ease of use and whether product will aid user in performing
work
- Customer focused, with a pro-active and responsive approach. Able to understand and define customer
needs.
- Provide expert, top quality customer support, including professional, courteous and timely
communication during all levels of interaction.
- Document troubleshooting procedures for new product features and issues
- Create knowledge base articles for both internal and customer-facing solutions
- Proven ability to mentor and display leadership and ownership of issues
- Provide on-going training to Support team members
- Ability to work on certain holidays when requested
- Flexibility to work at variably changing shift times
- Duties and tasks subject to change and differ to be in alignment with the product(s) you support
- All other duties as assigned, including special projects and other technical support tasks
Qualifications include:
- Minimum 4-6 years IT work experience preferred in a corporate support environment
- Minimum 3 years experience in an escalations role
- Proficient in Microsoft Office suite
- Prior CRM experience preferred (Salesforce experience preferred)
- Working knowledge of Jira and API
- Basic knowledge and understanding of SQL queries and relational database
- Strong attention to detail and time management
- Mandatory ability to communicate professionally and effectively with management, peers, and
customers, via email, phone and in face to face situations (written and verbal)
- Strong customer service and conflict resolution skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule
changes
- Associate’s degree or equivalent work experience
Title: Technical Support Engineer (Application Support) Location: Montevideo, Uruguay (Hybrid 4 days /week) Provides application support relating to software functionality, incident resolution and sys...
Role: Java full stack developer
Location : Brazil (Remote)
Job Description
- Full Stack:Java 11+, Spring Framework, Angular 10+, Micro-Services, Design patterns. •Cloud: Preferably Azure (App Service, Event Hub, Key Vault, Logic App, ACI), Spring Kafka • Database: MongoDB, Oracle DB • DevOps: CI/CD with GitHub Actions, Terraform • Monitoring Tools: Dynatrace, Azure App Insights
Role: Java full stack developer Location : Brazil (Remote) Job Description Full Stack:Java 11+, Spring Framework, Angular 10+, Micro-Services, Design patterns. •Cloud: Preferably Azure (App Servic...